Terms & Conditions
Last Updated: May 2026
Welcome to Reem Pet Store. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. Electronic Communications
When you contact us through our website, email, WhatsApp, phone, or other digital platforms, you consent to receive communications from Reem Pet Store electronically. These communications may include order updates, service announcements, promotional messages, or customer support responses.
2. Customer Accounts
Customers may create an account on Reem Pet Store to place orders and access certain features.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Reem Pet Store reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or suspicious activity.
3. Product Information
We strive to ensure all product descriptions, images, prices, ingredient information, and availability details are accurate and regularly updated. However, occasional errors may occur.
Reem Pet Store reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
Product packaging and manufacturer details may occasionally vary from images displayed on the website.
4. Pricing & Availability
All prices listed on the website are in Pakistani Rupees (PKR).
Prices, promotions, product availability, and delivery charges may change without prior notice.
In rare cases, products may appear in stock due to inventory synchronization delays or human error. If an item becomes unavailable after an order is placed, we will contact you to arrange a replacement, partial refund, or order cancellation.
5. Order Acceptance & Cancellation
Placing an order on Reem Pet Store does not automatically confirm acceptance of the order.
We reserve the right to refuse, cancel, or limit orders in situations including but not limited to:
- Incorrect pricing or technical errors
- Suspicious or fraudulent activity
- Unavailability of stock
- Incomplete customer information
- Repeated failed deliveries or abusive behavior
Orders may be cancelled before dispatch by contacting our support team.
6. Shipping & Delivery
We currently deliver across Pakistan through trusted courier partners including TCS, Leopards, M&P, and other delivery services depending on the destination.
Estimated delivery times may vary based on:
- City or region
- Parcel weight
- Weather conditions
- Public holidays
- Courier delays
Customers are responsible for providing accurate shipping information. Reem Pet Store is not responsible for delays caused by incorrect addresses or unavailable recipients.
7. Cash on Delivery (COD)
Cash on Delivery is available in most areas of Pakistan.
To reduce fraudulent and unclaimed orders, first-time customers may be required to pay advance shipping charges before dispatch. Returning customers may be exempt from this requirement.
8. Returns, Refunds & Exchanges
Customers must report damaged, defective, incorrect, or incomplete items within 3 days of delivery.
Return eligibility, refund conditions, and exchange policies are explained in detail on our Return, Refund & Exchange Policy page.
9. Veterinary & Pet Care Disclaimer
The information provided on Reem Pet Store, including product descriptions, blogs, articles, and recommendations, is intended for general informational purposes only.
It should not be considered a substitute for professional veterinary advice, diagnosis, or treatment. Always consult a licensed veterinarian regarding your pet’s health and dietary needs.
10. Limitation of Liability
Reem Pet Store shall not be held liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services.
Our liability shall be limited to the amount paid for the purchased product.
11. Privacy
Customer information is handled according to our Privacy Policy. We do not sell customer information to third parties.
12. Intellectual Property
All website content including logos, images, text, graphics, product listings, and branding belongs to Reem Pet Store unless otherwise stated.
Unauthorized copying, reproduction, or misuse of website content is prohibited.
13. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Reem Pet Store
Website: https://reempetstore.pk/
Email: support@reempetstore.pk
Phone / WhatsApp: +92 300 1682313
Address: Shop No. 9, West Canal Road, Adjacent City High School Madina Campus, Faisal Town, Faisalabad, Pakistan
Store Hours
Saturday – Thursday: 11:00 AM – 9:00 PM
Friday: Closed
Secure Payments
Reem Pet Store uses trusted and secure payment methods to help protect customer transactions and personal information.
We offer multiple payment options including:
- Cash on Delivery (COD)
- Bank Transfer
- Debit & Credit Cards (where available)
- Digital Wallets and Mobile Payments (where available)
Online payments are processed through secure third-party payment providers. Reem Pet Store does not store sensitive payment information such as complete debit or credit card details on its servers.