Last Updated: May 18, 2026
Reem Pet Store respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and (under certain conditions) disclose your personal information. It also describes the steps we have taken to keep your information secure and the choices available to you regarding its use.
By visiting reempetstore.pk directly or through another site, you accept the practices described in this Policy.
Data protection is a matter of trust, and your privacy matters to us. We will only use your name and information in the manner set out in this Privacy Policy. We will only collect information when it is necessary and relevant to our dealings with you. We will only retain your information for as long as required by law or for the purposes for which it was collected.
You can browse our site without providing any personal details. During your visit, you remain anonymous unless you log in to your account.
Third Parties and Links
We may share your details with agents and subcontractors who help us operate our store. For example, we may use third parties to deliver products to you, process payments, analyze data, or provide customer support. We may also exchange information with third parties for fraud prevention purposes.
If we ever sell our business or part of it, we may transfer databases containing your personal information as part of that transaction.
Other than as described in this Privacy Policy, we will not sell or disclose your personal data to third parties without your prior consent, unless required by law.
Our site may contain advertising or links to third-party websites. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies separately.
Security
We have appropriate technical and organizational measures in place to prevent unauthorized access, loss, destruction, or damage to your information. Personal data submitted through our site is collected on secure servers protected by firewalls. We may occasionally request proof of identity before disclosing personal information to you.
You are responsible for keeping your account password confidential and for protecting access to your devices.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Ask us to correct any inaccuracies in your data
- Ask us to stop using your personal data for direct marketing at any time
To exercise any of these rights, contact us at support@reempetstore.pk.
Checkout Process
When you place an order, we collect information to fulfill your order and improve your shopping experience. This includes:
- Products you’ve viewed (to personalize your experience)
- Location, IP address, and browser type (to estimate shipping accurately)
- Shipping address (to deliver your order)
We use cookies to remember your cart contents while you browse.
When you make a purchase, we collect your name, billing address, shipping address, email address, phone number, payment details, and optional account information (username, password). This information is used to:
- Send you updates about your account and orders
- Process payments and prevent fraud
- Address your requests, refunds, or complaints
- Set up your account for future purchases
- Meet legal and tax obligations
- Improve our products and services
- Send marketing messages if you opt in
If you create an account, we store your name, address, email, and phone number to make future checkouts faster.
We retain order information for 2 years for tax and accounting purposes, including your name, email address, and billing and shipping addresses. We also store any product reviews you choose to leave.
Access to Your Information
Members of our team, including administrators and shop managers, have access to:
- Order details (purchased items, dates, shipping addresses)
- Customer information (name, email, billing and shipping details)
Team members access this information to fulfill orders, process refunds, and provide customer support.
Sharing with Third Parties
We do not share your data with third parties except where necessary to provide our services or as required by law.
If you choose to log in using Google, Google may link your account data with Reem Pet Store. Please review Google’s privacy policy for details on how Google handles your data.
We share customer information with our courier partners (Leopards and TCS) so they can deliver your order. This includes your name, address, and phone number — only what is needed to complete delivery.
Payments
We currently accept the following payment methods:
- Bank Transfer (IBFT): When you pay by bank transfer, you share only the payment receipt with us. Your account details remain private.
- Wallet Transfers (Jazzcash, EasyPaisa, and similar): You share only the transaction confirmation. Your wallet account information is not collected by us.
- Cash on Delivery (COD): When you choose COD, your name, address, and phone number are shared with our courier partner (Leopards or TCS) for the purpose of collecting payment on delivery.
Credit card and debit card payments are currently disabled on our store. If we re-enable them in the future, this Privacy Policy will be updated to reflect the payment processor we use.
You can review our courier partners’ privacy practices directly on their websites:
- Leopards Courier
- TCS Express
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact our support team at support@reempetstore.pk.